Pre finished Solid Warranty
Limited Warranty
Finish Warranty
This residential warranty covers the factory applied
UV cured aluminum oxide finish on Prefinished Hardwood Flooring.
We will warranty for 25 years from the date of purchase, ware
though to bare wood and peel/blister separation of the factory finish
on prefinished floors. This warranty is only for the original
purchaser, applies to normal residential traffic and proper care &
maintenance of this hardwood floor must be followed. This warranty covers
specified solid residential hardwood flooring products 9/16, 11/16 &
¾ solid. The relative humidity at the site must not go below
35 % and cannot exceed 65 %. All hardwood floors should maintain moisture
content between 7 & 9 %. Changes in gloss levels over time are not
considered a defect. This warranty is non-transferable.
Note: Pre-installation warranty is the responsibly
of the installer. Site conditions must be acceptable. Inspection of
the floor needs to be done prior to installation. The industry allows
for 7 - 8 % waste and factory defects, knots, grading defects and
minor splits must be found and crosscut prior to installation. Damage
done by shipping, storage and handling is not covered. Once the flooring
has been installed the hardwood flooring installer has approved the
floor.
We will be liable for only the manufactures defects
that exceed 5 %. Replacement is for material only less transportation,
installation and storage. If the wood is an issue STOP the job / DO
NOT install. Go to the contact page (www.brazilianhardwood.com) or
call 888-4J-ATOBA.
Warranty Exclusions
- Moisture - wet sub floor or moisture from on top
or underneath.
- Negligence - scratches or indentations from accumulated
dirt on floor.
- Installation - poor workmanship or improper nailing
schedule.
- Maintenance - vacuum often, clean up spills and
remove grit.
- Shrinkage (excessive) - caused by heat and no humidification.
- Expansion (excessive) - caused by too much humidity
or moisture.
- Grain Variation and Color - natural exotic hardwood
has a great range of color.
- Color Fastness - exotic will darken in color from
exposure to sunlight.
- Pets- urine will blacken all hardwoods and dents
and scratches will occur.
- Concrete - solid ¾ hardwood flooring should
not be glue to concrete.
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